Exhibitor Services Representative

Posted 1.9.25 - Chrōm Expo Services is seeking a talented and experienced individual to join our team as an Exhibitor Services Representative. In this role, you will be responsible for providing excellent customer service to exhibitors before, during, and after the event. The successful candidate will serve as the quality management coordinator for exhibitor orders and coordinate with various departments to ensure successful delivery on-site.

Responsibilities:

• Respond to inquiries and requests via phone, email, web chat, and onsite during events

• Process orders and research show information in Netsuite and other systems

• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event-related requests

• Ensure accurate production and order information in the system

• Coordinate with other internal departments to ensure successful delivery of complex customer needs

• Quote prices and credit terms in compliance with company policies and procedures

• Analyze accounts for proper billing procedures and take necessary action to bill/resolve as necessary

• Serve as the quality management coordinator for exhibitor orders

• Proactively identify, research, and resolve customer order discrepancies using various methods

• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service

• Manage Exhibitor Services contact channels

• Travel to show sites and provide on-site exhibitor services

• Identify opportunities to sell Chrom Expo products and services to exhibiting organizations

• Other duties as assigned

Requirements:

• 2 or more years of customer service experience

• Strong computer knowledge, with preferred but not required proficiency in Netsuite/Convention Suite. Use of Google, Excel, Word, Outlook, and Teams also required.

• Excellent customer service skills

• Exceptional communication (verbal and written) and interpersonal skills

• Ability to learn internal systems (exhibitor portal, graphics system, order system, etc.)

• Experience working independently and participating as a team player to achieve departmental and company goals

• Proven ability to work in a fast-paced environment, balance multiple tasks, and meet deadlines

• Must be detail-oriented, possessing exceptional organizational skills

• Confident, assertive, flexible, and required to work well under pressure in a time-critical environment

• Maintain a positive "can-do" attitude

Working at Chrōm Expo Services:

Chrōm is a general services contractor, assisting associations, tradeshows and corporate clients by providing labor, products, and services to both show management teams and their exhibitors.

We are an organization that values a high level of customer service working within a fast-paced culture. We achieve success through a collaborative approach based on a close-knit team of energetic and passionate coworkers.

Our people make our growth possible, and our team is on a stimulating trajectory. Last year we tripled our business, so come be part of something exciting. Chrōm offers opportunities for career advancement and professional development. We want to help you grow.

This part-time job opportunity has the potential to become a full-time position with the following benefits: 100% company-paid Health, Dental and vision benefits through BlueCross BlueShield and Delta Dental. Eligible after 90 days of full-time employment and 401K with 100% company match up to 4%; eligible after 1 year of full-time employment, with added opportunity for profit sharing. Competitive PTO Offerings along with some opportunity to flex schedule based on event calendar.

Job Type: Part-time | Pay: $20/hr.

Schedule:

• Monday to Friday

• Weekends as needed

Work Location: In person

To apply, send an email with your statement of interest and resume to Mike Marigold at mike.marigold@chromexpo.com.